Return Policy

At Sahara Perfumes, we take immense pride in curating an exquisite selection of perfumes and fragrances that embody the highest standards of quality and authenticity. As a leader in the perfume industry, we are committed to providing our customers with an exceptional shopping experience. We understand that there may be occasions when a return or refund is necessary, and our comprehensive Return and Refund Policy is designed to address various scenarios while safeguarding the interests of both our customers and our business. We strongly advise that you review this policy in detail to fully understand your rights and responsibilities before making a purchase.

 

1. General Eligibility for Returns:

Our return policy is designed to cater to a wide range of situations where a return may be necessary. You are eligible for a return under the following conditions:

 

Damaged or Defective Products: If the product you receive is defective, damaged, or compromised during the manufacturing or shipping process, you are eligible to request a return. Any defects or damages must be reported immediately upon receipt of the product, as outlined in the return timeframe below.

 

Incorrect or Misleading Product Information: If the product you receive significantly differs from the description provided on our website, whether in terms of fragrance notes, bottle size, packaging, or any other essential characteristic, you may be eligible for a return.

 

Unopened and Unused Items: Products that have not been opened or used and remain in their original packaging, with all seals and labels intact, are eligible for return. The packaging must be undamaged, and all accompanying items (such as accessories, manuals, and certificates) must be returned with the product.

 

Product Quality Assurance: As part of our commitment to quality, we accept returns on products that fail to meet the high standards we uphold. However, this is subject to strict inspection upon return to ensure the claim is valid.

 

Exceptional Circumstances: In rare cases, where specific conditions warrant a return that does not fall under the standard eligibility criteria (e.g., severe allergic reactions to a product with proven documentation), we may consider returns on a case-by-case basis. Such cases require thorough documentation and verification.

 

2. Timeframe and Notification for Returns:

To maintain the integrity of our return process and ensure that any issues are promptly addressed, it is crucial that customers adhere to the following timeframes:

 

Notification Period: You must notify our customer service team within 2 days of receiving the product to be eligible for a return. This timeframe ensures that the condition of the product at the time of receipt can be accurately assessed.

 

Extended Considerations: We understand that certain circumstances (such as holidays or travel) may delay your ability to inspect the product immediately. In such cases, please inform us promptly, and we may consider extending the notification period at our discretion.

 

Proof of Delivery Date: To verify eligibility, customers may be required to provide proof of the delivery date, such as tracking information or a delivery receipt.

 

3. Detailed Return Process:

To facilitate a smooth return process, we have established a clear and transparent procedure that must be followed:

 

Initial Contact: Contact our customer service team via email at support@saharaperfumes.com or WhatsApp at +971 50 955 4848. Provide your order number, a detailed explanation of the issue, and, if applicable, photographs of the product highlighting any damage or defects.

 

Return Authorization Number (RAN): Upon review of your request, if the return is approved, you will be issued a Return Authorization Number (RAN). This number is essential for tracking your return and must be included with the returned product.

 

Packaging Instructions: Carefully repack the product in its original packaging, including all accessories, manuals, and any promotional items received with the purchase. The product must be in its original condition, with seals unbroken and labels intact. If the product is not returned in the original packaging or if it is not in its original condition, it may affect the eligibility for a refund.

 

Shipping Instructions: Clearly label the return package with the RAN and send it to the return address provided by our customer service team. It is your responsibility to cover the cost of return shipping. For added protection, we recommend using a trackable shipping service and purchasing shipping insurance. Sahara Perfumes is not responsible for packages lost or damaged during return transit.

 

Return Collection Fee: A 20 AED fee will be applied for collecting the perfume for return. This fee will be deducted from the total refund amount.

 

Non-Compliance with Return Instructions: Failure to follow the return instructions provided, including the use of an incorrect return address or omission of the RAN, may result in delays or refusal of the return.

 

4. Inspection and Refund Procedures:

Upon receiving your returned product, our team will undertake a thorough inspection to verify the claim:

 

Inspection Criteria: Our inspection will focus on verifying the condition of the product, the validity of the return reason (e.g., verifying defects or damages), and compliance with our return packaging requirements. If the product is found to be ineligible for return (e.g., used, damaged by the customer, or missing components), it may not qualify for a refund.

 

Resolution of Disputes: In cases where there is a discrepancy between the customer's claim and our inspection findings, Sahara Perfumes reserves the right to make the final determination. We may request additional information or documentation from the customer to resolve such disputes.

 

Refund Processing: If the returned product passes inspection and meets all eligibility criteria, a refund will be processed to your original payment method. Depending on your payment provider, the refund may take up to 15 business days to appear in your account. The 20 AED collection fee and any return shipping costs, if applicable, will be deducted from the refund amount.

 

Partial Refunds: In certain cases, where the product has been returned with minor issues (e.g., slight packaging damage), a partial refund may be issued at Sahara Perfumes' discretion.

 

Denied Returns: If the product is deemed ineligible for a return, it will be returned to the customer, and no refund will be issued. The customer will be responsible for the cost of return shipping in such cases.

 

5. Return Restrictions and Conditions:

To protect the integrity of our products and ensure customer safety, certain restrictions apply to our return policy:

 

Hygiene and Safety Concerns: Perfumes, fragrances, and other cosmetic products that have been opened, used, or had their seals broken are not eligible for return. This is to prevent the resale of products that may have been compromised, ensuring the health and safety of all our customers.

 

Misuse or Neglect: Products that are returned with evidence of misuse, neglect, or intentional damage by the customer are not eligible for a refund. This includes products that have been tampered with, altered, or damaged due to improper storage or handling by the customer.

 

Non-Refundable Items: Certain items, such as promotional gifts, sample products, or products sold at a discount due to known defects, are non-refundable and not eligible for return.

 

Unauthorized Returns: Returns that are sent without a valid RAN or to an incorrect return address will not be processed. It is the customer's responsibility to ensure that all return instructions provided by Sahara Perfumes are followed precisely.

 

Multiple Returns: Customers who repeatedly return products or engage in behaviors that indicate misuse of our return policy may be subject to restrictions on future returns or have their accounts reviewed for potential policy abuse.

 

6. Warranty and Manufacturer Policies:

In some cases, products may be covered by a manufacturer's warranty or other guarantees. Sahara Perfumes will facilitate returns or exchanges under such warranties as outlined by the manufacturer, but the specific terms and conditions of the warranty will apply. It is the customer's responsibility to familiarize themselves with any applicable warranties at the time of purchase.

 

Warranty Claims: If a product is covered under a manufacturer's warranty, customers should contact Sahara Perfumes to initiate the claim process. We will coordinate with the manufacturer on your behalf, but please be aware that warranty claims may take additional time to process.

 

Exclusions: Products that are not covered by a manufacturer's warranty or that have expired warranties are not eligible for return under this policy unless they meet the general eligibility criteria outlined above.

 

7. Customer Responsibility and Acknowledgment:

By making a purchase from Sahara Perfumes, you acknowledge and agree to the terms and conditions of this Return and Refund Policy. It is your responsibility to thoroughly review this policy and understand your rights and obligations.

 

Review of Policy: We strongly encourage customers to review our full return and refund policy before completing their purchase. This policy is available on our website and can be accessed at any time.

 

Acceptance of Terms: Completing a purchase from Sahara Perfumes constitutes acceptance of this policy, including any fees associated with returns, such as the 20 AED collection fee. It also acknowledges that all products sold by Sahara Perfumes are guaranteed to be 100% authentic, sourced directly from reputable brands or their authorized suppliers.

 

Compliance with Return Procedures: Failure to comply with the procedures outlined in this policy may result in the forfeiture of your return rights. It is crucial to follow the return process precisely to ensure that your return is handled efficiently.

 

8. Policy Updates and Revisions:

Sahara Perfumes reserves the right to modify or update this Return and Refund Policy at any time, without prior notice. Any changes to this policy will be effective immediately upon posting on our website. We recommend that customers periodically review this policy to stay informed of any updates that may affect their rights and obligations.

 

Effectiveness of Changes: Any changes made to this policy will apply to all purchases made after the date of the update. Customers who made purchases prior to the update will be subject to the policy terms in effect at the time of their purchase.

 

Notification of Changes: While we strive to keep

 

our customers informed, it is ultimately the customer's responsibility to review this policy periodically to ensure they are aware of any changes.

 

9. Protection Against Fraudulent Claims:

To maintain the integrity of our return process, Sahara Perfumes has implemented measures to protect against fraudulent claims:

 

Verification of Claims: All return requests are subject to verification. We may request additional documentation, such as photographs, receipts, or other evidence, to support your return claim. If the claim is found to be fraudulent, Sahara Perfumes reserves the right to deny the return and take appropriate legal action.

 

Monitoring of Return Patterns: We monitor return patterns to identify and address any potential misuse of our return policy. Customers who exhibit unusual or suspicious return behavior may be subject to further scrutiny, and their return rights may be limited or revoked.

 

Legal Recourse: In cases of fraudulent activity, Sahara Perfumes reserves the right to pursue legal action to recover any losses incurred. This includes but is not limited to, reporting fraudulent activity to law enforcement authorities.

 

10. Governing Law and Jurisdiction:

This Return and Refund Policy is governed by the laws of the United Arab Emirates. Any disputes arising from or related to this policy shall be resolved in the courts of the UAE. By agreeing to this policy, you consent to the exclusive jurisdiction of the courts of the UAE for any legal proceedings.

 

11. Final Provisions:

Sahara Perfumes is committed to ensuring that all customers have a positive experience with our products and services. We strive to handle all return requests with fairness and integrity. Should you have any questions or concerns regarding this policy or need assistance with a return, please do not hesitate to contact our customer service team.

 

Contact Information: For further assistance, you may contact us at support@saharaperfumes.com or via WhatsApp at +971 50 955 4848. Our team is available to address any inquiries and guide you through the return process.

Thank you for choosing Sahara Perfumes. We appreciate your trust in our brand and are committed to providing you with the finest fragrances and the best possible service.